Contact us at Godz Casino
Before you write
Our support team handles accounts, payments, bonuses and technical issues. Most questions are solved in the first reply.
Ways to reach us
Write to [email protected] from the address linked to your account. Logged-in players can also open the live chat at any time.
Limits and help
You can set deposit limits or pause your account from your profile, or ask support to do it. Play is for people aged 18 and over.
Escalating an issue
Complaints are logged, reviewed by a second person and answered by e-mail. Keep your reference number for any follow-up.
Useful details
Mention your username, the date of the issue and, for payments, the method and amount. Screenshots save a lot of back and forth.
Account and verification
Before a first withdrawal we may ask for identity documents. Upload them in your account or send them to [email protected].
How fast we reply
We are online 24/7. Typical reply time: a few minutes on live chat.
We read everything
Feedback about the site is welcome at the same address. We use it to decide what to fix next.
Thank you!
Your message has reached our team. We usually reply within a few hours.
